Voluntary contribution terms
Last updated 16 October 2026 · Version 2026-10-16.2
Amount and purpose
When contributions are available, you can choose ₹100, ₹200 or ₹500, or enter a custom amount from ₹1 to ₹10,000 in whole rupees, from Settings → Donate. The amount displayed is the total charged by OpenKerala, in Indian rupees; we add no processing surcharge. No amount is selected for you. There are no recurring payments or automatic renewals. You can contribute again whenever you choose; every contribution needs a fresh amount selection, consent and payment approval.
The recipient may use support for the game's development, hosting, maintenance and related operating costs. It is not held in trust, a charitable fund or a restricted project fund. No particular feature, delivery date, use of each rupee or continued operation is promised.
No goods, rewards or financial rights
You receive no costume, stars, in-game money, badge, publicity, priority access, gameplay advantage, ownership, voting right, repayment, interest, profit share or other reward. Contributions are separate from optional costume purchases. They cannot be withdrawn, transferred, traded or converted into an in-game balance. A payment acknowledgement is a transaction record only; no charitable tax-exemption receipt is issued and no charitable tax deduction is represented.
Who may contribute
You must be signed in, at least 18, an Indian citizen resident in India and using your own funds from your own Indian bank account or your own India-issued card. Foreign citizens, overseas residents and payments made using foreign-source funds or on behalf of another person are not accepted through this flow. Domestic UPI, cards and netbanking are supported when enabled by the payment provider. INR or an Indian payment method alone does not establish the source of funds.
Recipient and payment processing
The recipient is an individual, not a charity or an investment scheme. The individual's legal name, contact address, support phone/email and named grievance contact must be published before collection opens and are shown in the contribution dialog before payment. If these details are unavailable, payment remains disabled. Do not pay if the displayed recipient differs from the payment provider's merchant details.
A third-party payment provider processes the payment. We do not collect your UPI PIN, bank login or complete payment credentials. A contribution is confirmed only after our server verifies the payment with the provider. If the window closes or the status is pending, do not pay again: use Check payment status or contact us. A payment may complete even after you close the game.
Refunds and cancellation
You may request a full refund for a change of mind within 7 calendar days of payment. Duplicate, unauthorised, ineligible or incorrectly charged payments and refunds required by law are also covered. The 7-day voluntary window does not limit statutory rights. Refunds go only to the original payment method. See the contribution refund policy for the process and timelines.
Records, privacy and contact
We keep a payment ledger and the version and time of your consent, adult/domestic-funds declaration, payment amount, status and references, account identifier, display name, masked email and recipient details at payment time. These support reconciliation, refunds, fraud prevention and legal accounting. Records are retained for the applicable legal period, and access is limited to authorised operators. See our privacy policy.
For support, refunds, complaints or privacy requests, email [email protected] with your payment or order reference. Never send a UPI PIN, OTP, full card number or password. We acknowledge contribution complaints within 48 hours and aim to resolve them within one month. The named grievance contact and phone will be published before collection opens.
These terms supplement the game terms. Nothing removes rights or remedies that applicable law gives you. Later policy changes do not retrospectively replace the terms you accepted for an earlier contribution.